At IRONROOT NUTRITION, we aim to make your return experience simple, transparent, and hassle-free. Please read the following policy carefully to understand how returns, refunds, and exchanges work.

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1. Return Window

You may request a return within 7 days of receiving your order. Refunds will be processed to the original payment method used during purchase.

• For orders placed via Cash on Delivery (COD) or Bank Deposit, refunds will be issued through a cheque made in your name.

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2. Condition of Returned Products

To qualify for a return or refund, the following conditions must be met:

• The product must be unused, unopened, and in its original packaging.

• Products that have been used, opened, tampered with, or altered in any way cannot be returned or refunded.

• All tags, labels, manuals, and accessories originally included with the product must be returned.

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3. Free Gifts and Promotional Items

If your order included any free gifts or promotional items (e.g., T-shirts, shaker bottles, accessories), these must also be returned along with the main product.

• If these items are not returned, their value may be deducted from your refund amount.

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4. Return Process

Step 1: Request a Return
Contact our customer support team within 7 days of delivery to initiate the return process.

Step 2: Validation
Our team will review your request to ensure it meets our return eligibility criteria.

• If approved, we will arrange for a pickup from your address.

• If rejected, we reserve the right to deny the return request or take necessary action if the request appears fraudulent.

Step 3: Delivery Checks
When receiving your order:

• Please inspect the package immediately.

• If you notice visible damage, do not accept the package. Contact us right away so we can assist you with the next steps.

Step 4: Secure Packing
When returning a product, make sure it is packed securely with all original items to prevent damage during transit.

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5. Conditions That Disqualify Returns

Returns will not be accepted in the following cases:

• Products that have been used or opened.

• Items with removed, damaged, or missing serial/UPC numbers.

• Products returned without original packaging, labels, or accessories.

• Products returned due to taste preference, stomach discomfort, or mild side effects. (We strongly recommend consulting a healthcare professional before purchasing or consuming any nutritional supplement.)

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6. Special Promotions

Certain promotions or discounted offers may have specific return conditions. Please refer to the details mentioned in the promotion before making a purchase.

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7. Returning via Courier

If a pickup service is not available in your area, you can return the product using a reliable courier service. Our support team will provide you with the return address once your request is approved.

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8. Contact & Support

For any questions, return requests, or assistance, please contact us:

📞 +91-8700011597
📩 info@ironrootnutrition.com

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✅ Our Commitment: At IRONROOT NUTRITION, customer satisfaction is our priority. We strive to make every step of the return and refund process smooth, fair, and transparent.